SHIPPING & RETURNS

Shipping Policy

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We offer the shipping fee for all orders of more than 50 euros in all Europe. For shipping to the US or all other countries in the world, an extra 15 euros will be charge at the end of your order.

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Return & Exchange Policy

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We are pleased to inform you that any opened or used products that do not meet your satisfaction can be returned within 30 days of purchase with proof of purchase. Please send the products back to the following address:

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Laboratorios Aloscora S.L - Calle Fernandez Caro, 44 (2.2) - 280027 Madrid - Spain

 

Please note that we do not provide return labels.

Please send us an email at info@vinaliskincare.com, with your name, order number, and the products you wish to return, and include it in your package. A refund will be issued to the original form of payment within 30 days of receiving your returned package at our facilities. We recommend that you send your return via an insured method, which can be tracked in the case of loss. Laboratorios Aloscora S.L is not responsible for lost packages. For purchases made at retail locations or other websites, please contact the original place of purchase.

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We do not refund replacement orders and are not responsible for stolen packages. If your parcel is marked as delivered by the carrier but you did not receive it, please contact us within 48 hours. Before reaching out, check your surroundings, front desk, mailbox, and ensure the package was not received by someone else on your behalf. The products must be presented in their original packaging, including any promotional items sent with the order, if applicable.

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